Health
Recovery & Risk Control
Turn2Me
Turn2Me provides online mental health services through a secure digital platform relied upon by people seeking counselling and peer support.
Proof point
Supports a secure, resilient digital mental health platform with significant user reach.
Complexity
Digital mental health platform
High availability and resilience
Sensitive user data
Capabilities
Delivery Governance & Capability Support
Recovery & Risk Control
Business-Aligned Platform Engineering
Problems addressed
Platform continuity
Security and resilience
Ongoing platform stewardship
Impact
120,000+
registered users
The situation
Turn2Me provides online mental health services through a secure digital platform relied upon by people seeking counselling and peer support.
Threadable provides long-term platform support, resilience and stewardship for Turn2Me’s online mental health platform, ensuring security, continuity and reliability for a service relied upon by vulnerable users.
What made the work complex
01
Digital mental health platform
The environment required careful handling of regulated workflows, sensitive data and operational reliability.
02
High availability and resilience
AI-related opportunities had to be grounded in trusted data, real workflows and appropriate oversight.
03
Sensitive user data
This added operational or technical complexity that shaped how Threadable approached the work for Turn2Me.
Threadable’s role
Delivery governance
Strengthened delivery cadence, release confidence and internal capability.
Recovery and risk control
Helped stabilise risk, reset ownership and rebuild confidence around a practical path forward.
Platform engineering
Designed and built platform capability around the organisation’s real workflows, users and operating constraints.
How the work came together
Pressure
Platform continuity; Security and resilience; Ongoing platform stewardship
Threadable role
Threadable applied Delivery Governance & Capability Support; Recovery & Risk Control; Business-Aligned Platform Engineering to address the operating problem.
Resulting capability
Supports a secure, resilient digital mental health platform with significant user reach.
Outcomes and impact
Threadable provides long-term platform support, resilience and stewardship for Turn2Me’s online mental health platform, ensuring security, continuity and reliability for a service relied upon by vulnerable users.
Control was restored
The work helped clarify the situation, ownership and path forward.
Risk was reduced
Immediate exposure and uncertainty were brought into a more controlled delivery model.
Confidence returned
Stakeholders gained a more realistic and trusted plan for moving forward.
Scale
120,000+
registered users
Scale
75,000+
counselling sessions
Scale
5,500+
support groups
Client perspective
The professionalism and expertise of Threadable has been unparalleled. They understood our needs and provided innovative solutions. Their support has been invaluable in driving our success.
Fiona O’Malley
CEO, Turn2Me
What mattered
Strengthening Turn2Me’s Mental Health Platform
Turn2Me is a leading online mental health charity connecting individuals and groups with qualified counsellors. In 2023, Turn2Me sought a trusted technology partner to enhance platform reliability, security, and scalability. Leveraging Threadable’s structured delivery model approach, Turn2Me engaged Threadable to provide a fully managed service ensuring seamless operation and continuous improvement.
Delivering a Robust & Scalable Solution
Threadable worked closely with Turn2Me’s team to implement key services, including: • Monitoring, Support & Maintenance: Implemented real-time monitoring to ensure platform uptime and performance. Regular updates and feature enhancements based on user feedback. Immediate technical support to minimise downtime and disruptions. • Implemented real-time monitoring to ensure platform uptime and performance. • Regular updates and feature enhancements based on user feedback. • Immediate technical support to minimise downtime and disruptions. • Disaster Recovery & Security: Designed a comprehensive disaster recovery plan to protect against outages, data loss, and cyber threats. Regular backups, failover systems, and simulations to ensure operational resilience. Enhanced security frameworks to safeguard user data and privacy. • Designed a comprehensive disaster recovery plan to protect against outages, data loss, and cyber threats. • Regular backups, failover systems, and simulations to ensure operational resilience. • Enhanced security frameworks to safeguard user data and privacy. • Business Continuity & Strategic Growth: Developed a business continuity strategy to maintain service availability under all conditions. Conducted risk assessments, contingency planning, and regular stress testing. Ensured scalability, enabling Turn2Me to expand its reach and impact. • Developed a business continuity strategy to maintain service availability under all conditions. • Conducted risk assessments, contingency planning, and regular stress testing. • Ensured scalability, enabling Turn2Me to expand its reach and impact.
Outcomes & Impact
Through Threadable’s managed service and strategic approach, Turn2Me achieved: • Improved Reliability: Enhanced platform stability, using GCP infrastructure, with fewer disruptions and faster issue resolution. • Enhanced Security: Strengthened data protection and cyber resilience. • Uninterrupted Access: Ensured continuous availability of mental health support, even during crises. • Scalability & Growth: Enabled expansion to support a growing user base effectively.
Conclusion
Threadable’s structured delivery model methodology and managed service have empowered Turn2Me to deliver reliable, secure, and scalable mental health support. This collaboration highlights the critical role of technology in making mental health services more accessible and resilient, ensuring Turn2Me can continue its vital mission to support individuals in need.
Capabilities used
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